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OUR STORE
PRIVACY & POLICIES

This privacy policy sets out how we, Live Vida Ltd collect, use and protect any information that you provide when using this website.

Live Vida Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. This policy is effective from January 2022 and shall be interpreted in all respects in accordance with the laws of England and Wales.

DATA COLLECTION AND STORAGE

Live Vida Ltd may collect personal and non-personally identifiable information about you when you register with Live Vida Ltd or place an order on our website.
Any personal information collected by Live Vida Ltd may be stored and processed in the UK, where Live Vida Ltd operates. 

Live Vida Ltd is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 


DATA USAGE AND ACCURACY

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


Live Vida Ltd will endeavour to ensure that reasonable steps are taken to create accurate records of any personal information you provide through this website. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information.


Should any of your personal details change, or should you no longer wish to receive communications from us, you can just click unsubscribe at the bottom of our emails.

Alternatively, if you advise us that your personal information is no longer accurate we will make these updates for you. Please contact us on enquiries-livevida@outlook.com to make updates.


SUBJECT ACCESS REQUESTS

You have a right to request a copy of the personal information Live Vida Ltd holds on you. If you would like a copy of this information please write to address set out below. Live Vida Ltd will charge a small fee for this service.
 

Live Vida Ltd

16A4 Kingsway Buildings

Bridgend Ind.Est

Bridgend

CF31 3YH

 

DISCLOSING INFORMATION TO THIRD PARTIES

Live Vida Ltd uses other companies to perform functions on their behalf in relation to the purposes included within this policy. Such functions include credit/debit card validation and authorisation, web hosting, data analysis, order fulfilment and mailings.
Any third party used by Live Vida Ltd may be provided with access to your personal information, but only where this information is relevant for them to perform their functions. Your information shall not be used for any other purpose.

Third parties include Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, have their own policies regarding how they collect and store information. As these are external services, Live Vida Ltd advises that you check these other applications own privacy policies.


COOKIES

Cookies are small pieces of information that are stored by your internet browser on your computer's hard drive. Live Vida uses cookies to;

  • Place items in your shopping basket;

  • Keep track of your current order; should you wish to complete your order at another time;

  • Help identify you as you move around Live Vida’s website;

  • Provide site usage; information which together with purchasing information will help us improve and develop products and services we offer.


These cookies do not store any personal information. You will need to enable cookies in order to use our website; this will allow you to register your details and to make purchases.


OTHER WEBSITES

The Live Vida website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their privacy policy.


SECURITY

Live Vida takes the privacy of our customers very seriously and we are committed to protecting the security of your data, both on and offline.
For security reasons Live Vida Ltd strongly recommend that you do not send credit card numbers by standard email and only use the secure facility provided on our website.


CONSENT

When you shop on Live Vida’s website, we ask you to input personal information such as your name, e-mail address, billing address, delivery address, telephone number, product selections and credit/debit card information.
When you submit your personal information on this website you will be asked to consent to the processing and transfer of your personal information at the checkout stage, as set forth in this policy.

If you don’t want us to process your data anymore, please contact us at enquiries-livevida@outlook.com or send us mail to:

 

Live Vida Ltd

16A4 Kingsway Buildings

Bridgend Ind.Est

Bridgend

CF31 3YH

 


CONTACT

Should you have any questions or concerns regarding our website or privacy policy, please email Nicola at enquiries-livevida@outlook.com 

The postal address for Live Vida is:

Live Vida Ltd

16A4 Kingsway Buildings

Bridgend Ind.Est

Bridgend

CF31 3YH

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