We want our customers to be happy, and to love our products.
If you're not completely satisfied , or you have just changed your mind, then it's no problem. I'm sure we can help with your return.
Just read our policy below and return your items to the address listed.
If you have any special requests of questions, just contact us and we will see what we can do to help!
Our Returns Policy
Live VIDA Ltd - Returns Policy
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 14 days of receipt. We will issue an exchange or refund upon receipt and examination of your item(s).
Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form.
If you require an exchange you will need to place a new order online and return the original item for a refund.
Return postage charges are non-refundable unless your order was faulty or incorrect.
Please note: Personalised Wall Art are non returnable unless they are faulty or are incorrect to your order placed.
Please return items to:
Live VIDA Ltd, 16B Kingsway Buildings, Bridgend, CF31 3YH
We will process all refunds upon receipt of returned goods by refunding the full price including the original shipping costs through the payment method you used for the purchase.
*Original Condition - This means any wall art returned must not have been removed and/or applied to a surface. We will only refund on faulty items, after they have been checked by Live Vida for Quality.